Terms of sale
TERMS OF SALES
Up to date as of May 25, 2021
BEAUTY STORY, a simplified joint stock company, with capital of 5000 euros, registered in the Paris Trade and Companies Register under number 892 752 668 , whose head office is located at 10 rue du Faubourg Montmartre - 75009 Paris, intra-community VAT number FR 37892752668 (hereinafter "IMPARFECT") operates a website available at the address (hereinafter the "Site")
Mail: IMPARFAITE - BEAUTY STORY, 10 rue du Faubourg Montmartre, 75009 Paris
Article 1: Definitions
In the context of these general conditions of sale, the terms used below have the following meanings, whether used in the singular or in the plural:
- " Imperfect ": means the company IMPARFAITE simplified joint stock company with a capital of x euros, whose registered office is located at 10, rue du Faubourg Montmartre - 75009 Paris, registered in the Paris Trade and Companies Register under number 892 752 668 , which offers and sells the Products to Customers.
- " Products ": means the cosmetic products under the brands of IMPARFAITE offered and supplied by IMPARFAITE to Customers;
- "Services" : refers to the online sale of Products through the Site
- "User" : refers to any natural or legal person accessing the Site, whether or not he is a Client.
Article 2: Purpose of the GTC and version in force
2.1 . The purpose of these General Conditions of Sale (hereinafter “GTC”) is to (i) define the conditions under which Users can access the Site, the Services and place Orders, (ii) manage the relations between Imparfaite and the Users.
2.2. They apply between IMPARFAITE and any User of the Site. Any User of the Site undertakes to respect, without restriction or reservation, these GTC, whether he visits it or places an Order. The GTCS are notified to Users for acceptance prior to any Order on the Site.
In any event, the fact that the User continues to use the Site after being informed of the modification of the T & Cs entails acceptance of the modifications thereof by the User.
2.3 . IMPARFAITE is free to modify, at any time and without notice, these GTCS, in particular in order to take into account any legal, jurisprudential and / or technical development. To be informed of these possible changes, IMPARFAITE advises the Customer and in general all Users to read the GTCS, the Personal Data Protection Policy and the Legal Notices of the Site regularly. The General Conditions of Sale applicable to the Order are those accepted by the Customer at the time of placing the Order. In addition, the refusal of the new General Conditions of Sale must imperatively be explicit, without express manifestation of will before the entry into force of the new provisions, the Customer will be deemed to have accepted the modifications.
2.4. The User declares to have obtained from IMPARFAITE, prior to his Order, all the information on the Services and their content necessary for it. He declares to be solely responsible for the choice of Services.
2.5. The User must be a duly represented legal person or an adult natural person with the legal capacity to subscribe to the Services offered by IMPARFAITE. Otherwise, he must have the authorization of his legal representative to subscribe to the Services, which he expressly acknowledges and accepts.
Article 3 - Personal account and Order
3.1 Creation of a Personal Account
The Customer has the choice to create or not his Personal Account by indicating in particular his name, first name, email, telephone, and his address.
Upon receipt of this information, the Customer's Personal Account is then created by IMPARFAITE and a confirmation is sent by email to the Customer.
The Personal Data set out above are processed by Imparfaite in accordance with the "Personal Data" article of these T & Cs and the Personal Data Protection Policy.
The User undertakes to communicate accurate, complete, lawful and fair information.
He undertakes to quickly update his data in the event of any change, in particular to enable the delivery of the Services ordered.
Otherwise, IMPARFAITE cannot be held responsible, only the User being responsible for the data provided by him when creating his Personal Account.
3.2 Placing of the Order
In order to place his Order, the Customer provides the necessary data and orders the Products of his choice.
The description of the Products is available to the Customer on the Site, which the Customer accepts and acknowledges.
Once the Order is finalized, the acceptance of the Order is confirmed by IMPARFAITE by sending an email to the address indicated for the creation of its Personal Account. Once this step has been validated, the Customer will no longer be able to cancel his Order. The sale will be final (subject to the exercise by the Customer of his right of withdrawal under the conditions provided for in Article 9 of these General Conditions of Sale).
IMPARFAITE will send the Customer an order summary to the address provided when creating their Personal Account. The Customer can save or print his invoice.
3.3 Deletion of the Personal Account
(i) Deletion of the Personal Account at the initiative of the Customer
The Customer can delete his Personal Account at any time, by contacting customer service at firstname.lastname@example.org.
(ii) Suspension / Deletion of the Personal Account at the initiative of Imparfaite.
In the event of non-compliance with the obligations arising from these T & Cs, incidents of payment of the price of an Order, delivery of erroneous information when the Account is created or acts likely to harm the interests of Imperfaite, Imparfaite reserves the right to ask the Customer for explanations by email, to suspend the Customer's Personal Account while waiting for him to provide explanations and / or to terminate the subscription taken out by the Customer, without compensation or right to reimbursement, in a period of 15 days from the sending of a formal notice by email to the Customer, without prejudice to the right for Imparfaite to seek payment of any damage and interest in compensation for its entire damage.
Imparfaite also reserves the right to refuse to enter into a contract with a Client who has been excluded or sanctioned for such acts.
Article 4 - Price of Services and payment
4.1 The price of the Services appearing on the Site is indicated in euros, excluding taxes and all taxes included.
The applicable price is that in force when the Order is placed by the Customer.
4.2 Delivery costs: the Customer acknowledges and accepts that the price indicated on the Site does not include the delivery costs of the Products, invoiced in addition to the sale price according to the amount of the Order.
Shipping costs will be specified inclusive of all taxes and must be accepted by the Customer when ordering.
4.3 Payment for the Products by the Customer is made by means of a bank card via the secure platform of the payment service provider STRIPE, which the Customer expressly acknowledges and accepts. The Customer guarantees to Imparfaite that he is fully authorized to use the bank card for the payment of his Order. Imparfaite cannot be held responsible for any fraudulent use of the bank card used to pay for the Services by the Customer.
The payment methods are specific to the platform of the payment service provider STRIPE, and are independent of IMPARFAITE, which does not intervene in any way in the use of said service. All the terms and conditions related to payment via the STRIPE payment solution are governed by the General Terms and Conditions of Use of this service accessible at the address https://stripe.com/fr/legal, which apply from concomitantly with these GTC. IMPARFAITE does not keep any of the Customer's bank details, subject to the following provisions. IMPARFAITE cannot be held responsible for any malfunction occurring on the STRIPE payment platform.
As part of the services offered by STRIPE, IMPARFAITE is considered to be responsible for processing personal data collected in the context of these presents. STRIPE acts as a subcontractor, in accordance with the applicable legal and regulatory provisions.
By accepting these, the Customer also accepts to be bound by the General Conditions of Use of STRIPE. These are subject to change by STRIPE only. Indeed, it is specified that in no case IMPARFITE can modify the General Conditions of Use of STRIPE, which is exclusively a service provider, over which it has no control.
Article 5: Delivery of ordered products
5.1 The Products ordered on the Site are delivered exclusively in mainland France.
5.2 The Products ordered will be delivered to the address indicated by the Customer when ordering or creating his Personal Account on the Site, according to the delivery method chosen by him when placing his Order.
5.3 Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer (Colissimo, Chronopost, etc.).
In any event, IMPARFAITE undertakes to deliver the Products within a maximum period of 30 (thirty) days from the Order validation email sent to the Customer by IMPARFAITE.
Delivery times exclude Sundays and public holidays.
5.4 However, the Customer acknowledges that IMPARFAITE calls on external service providers (carriers, postal services, etc.) in charge of the delivery of packages containing the Products.
Therefore, the delivery times indicated on the Site may be impacted by the service providers without IMPARFAITE being responsible for these delivery delays and the consequences that could result from them.
5.5 In the event of failure to deliver on the date or time specified or, failing that, no later than 30 (thirty) days from the Order validation email, subject to the provisions of Article 5.3 above , the Customer may direct IMPARFAITE, in writing to the address email@example.com, to make delivery within a reasonable additional time. If IMPARFAITE has not been executed within this new period, the Customer may request in writing the termination of the Order, which will be effective upon receipt of the written notice. In this case, the bank account used by the Customer when placing the Order will be credited by the payment service provider STRIPE with the amount unduly received.
5.6 Furthermore, it is expressly agreed that in the event that IMPARFAITE is unable to deliver a Product under the conditions provided for herein due to a failure by one of its Suppliers (late delivery, non-compliance of the Order in particular), the Customer will be informed by IMPARFAITE as soon as possible and by any means. In this case, the Customer will not be debited for the amount of the Product concerned, or will be reimbursed within 14 (fourteen) days. IMPARFAITE's liability is therefore limited to the amount of the Product ordered by the Customer.
Article 6: Personal data
IMPARFAITE is concerned about respecting the privacy of each of its Customers and Users. All data communicated through the Site is processed in accordance with Regulation No. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
In accordance with the Regulations, each User has the right to be forgotten, access, modify, rectify, erase, data portability, opposition, complaint and deletion of data concerning him.
To exercise these rights, the User must send a request to the following address: IMPARFAITE - - 10, rue du Faubourg Montmartre 75009 PARIS, or by email to firstname.lastname@example.org by justifying his identity. In the event of a dispute, the User has the right to appeal to a supervisory authority.
All the information concerning the processing carried out, the data collected, the recipients of the data as well as the rights you have over your data are available in our Personal Data Protection Policy.
Article 7: Legal guarantees
In accordance with the provisions of the Consumer Code, the Products sold on the Site benefit from legal guarantees, i.e. the guarantee of conformity (articles L.217-4 et seq. Of the Consumer Code) and the guarantee of defects. hidden (articles 1641 and following of the Civil Code), allowing Customers to return defective and non-compliant Products free of charge.
7.1 Guarantee against hidden defects
The Civil Code provides that:
Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. not acquired, or would have given a lower price, if he had known them.
Article 1644 Civil Code: In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price returned, or keeping the item and having part of the price returned.
Article 1645 Civil Code: If the seller was aware of the defects in the thing, he is liable, in addition to the restitution of the price he has received, for all damages towards the buyer.
Article 1646 Civil Code: If the seller was unaware of the defects of the thing, he will only be required to return the price, and to reimburse the purchaser for the costs incurred by the sale.
Article 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.
Within the framework of the legal guarantee against hidden defects, IMPARFAITE, according to the Customer's choice, undertakes, after assessment of the defect, either:
to reimburse him for the full price of the Product concerned;
to reimburse him for part of the price of the Product if the Customer decides to keep it.
7.2. Legal guarantee of conformity
The Consumer Code provides that:
Article L. 217-4: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L. 211-5: To comply with the contract, the goods must:
1) Be suitable for the use usually expected of a similar good and, where applicable:
correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L. 211-12: The action resulting from the lack of conformity lapses two years after delivery of the goods.
Article L. 217-7 Consumer Code: The lack of conformity which appears within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods sold, this period is set at six months.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
Article L. 217-8 Consumer Code: The buyer is entitled to demand that the goods conform to the contract. However, he cannot dispute the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials which it itself supplied.
Article L. 217-9 Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L. 217-10 Consumer Code: If the repair and replacement of the good are impossible, the buyer can return the good and have the price returned or keep the good and have part of the price returned.
The same faculty is open to him:
1 ° If the solution requested, proposed or agreed in application of Article L. 217-9 cannot be implemented within one month of the buyer's complaint;
2 ° Or if this solution cannot be without major inconvenience for the latter taking into account the nature of the good and the use which it seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity is minor.
Article L. 217-11 of the Consumer Code: The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer.
These same provisions do not preclude the award of damages.
Article L. 217-12 Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods.
1 / When acting as a legal guarantee of conformity, the Customer:
- Benefit from a period of two years from the delivery of the property to act;
- Can choose between repair or replacement of the good, subject to the cost conditions provided for in article L.217-9 of the Consumer Code;
- Is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good, except for second-hand goods.
2 / The Customer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code, and must act within two years from the discovery of the defect.
Products modified, repaired, integrated or added by the Customer are excluded from warranty. The warranty does not cover apparent defects. The warranty will not cover products damaged during transport or due to improper use by the Customer.
Article 8: Right of withdrawal
8.1 In accordance with article L.221-5 and articles L.221-18 et seq. Of the Consumer Code, the Customer is informed that he has a period of 14 (fourteen) clear days to withdraw, without to have to justify its decision, from the reception of the Product ordered on the Site.
In accordance with article L.221-19 of the Consumer Code:
the day of receipt of the Product is not counted within the period of 14 (fourteen) days;
the period begins to run at the beginning of the first hour of the first day and ends at the expiration of the last hour of the last day of the period;
if the deadline expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
After this period, no withdrawal request will be processed by Imparfaite.
8.2 The Customer who exercises his right of withdrawal must request the withdrawal form at the following address: email@example.com
The Customer may also decide to inform IMPARFAITE of his decision to withdraw by sending a declaration, unambiguous, expressing his desire to withdraw, by mail to the following address: IMPARFAITE - 10, rue du Faubourg Montmartre 75009 PARIS or by email at firstname.lastname@example.org
The content of the notice of withdrawal could be as follows: “For the attention of IMPARFAITE– - 10 rue du Faubourg Montmartre - 75009 Paris, email@example.com : I hereby notify you of my withdrawal from the contract for the purchase of the Product [to be completed] ordered on [to be completed] on the website https://imparfaiteskincare.com/ received on [to be completed], in the name of [to be completed], at the address [to be completed]. Signature and date ”.
8.3 If the Customer exercises his right of withdrawal, the Products must be returned in their original packaging and packaging. Any incomplete, damaged, damaged Product and / or therefore the packaging will have been damaged will not be taken back, nor exchanged, nor refunded.
The Products must be returned to IMPARFAITE at the address:
IMPARFECT at CAR
ZI 1st avenue
06517 CARROS CEDEX
In accordance with Article L. 221-23 of the Consumer Code, the return costs will remain the responsibility of the Customer or the recipient of the Order if it is the latter who exercises the right of withdrawal.
8.4 In accordance with Article L. 221-28 of the Consumer Code, the Customer is informed that the right of withdrawal cannot be exercised on orders relating in particular to:
The supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;
The supply of goods made to the consumer's specifications or clearly personalized.
8.5 If the Products may be subject to the right of withdrawal, IMPARFAITE reimburses the Customer for all sums paid, including delivery costs where applicable, without unjustified delay and at the latest within 14 (fourteen) clear days of from the date on which it is informed of the Customer's decision to withdraw.
Notwithstanding the foregoing, and in accordance with the provisions of Article L.221-24 of the Consumer Code, IMPARFAITE may defer reimbursement until recovery of the Product concerned or until the Customer sends it proof of the shipment of the Product concerned, the date selected being that of the first of these facts.
The refund will be made by crediting the amount debited to the account corresponding to the Customer's bank card.
In the event of late reimbursement, the amounts due are automatically increased under the conditions provided for in Articles L.242-1 et seq. Of the Consumer Code.
Article 9: Limitation of liability
9.1 IMPARFAITE declines all responsibility for damage of any kind whatsoever, resulting in particular from the use of the Products, in particular damage to the reputation and image of the Customer, or loss of data that could occur as a result of use of the Site.
In the event that IMPARFAITE's liability should be established and retained due to damage suffered by the Customer and exclusively to IMPARFAITE, this liability is limited to the amount of the Order paid by the Customer to IMPARFAITE.
9.2 The User acknowledges that his use of the Site is at his own risk. The Site is provided to him "as is" and is accessible without any guarantee of availability and regularity.
IMPARFAITE will make its best efforts to make the Site accessible 24 hours a day, seven days a week, except in the event of force majeure or an event beyond the control of IMPARFAITE and subject to maintenance periods, possible breakdowns, technical hazards related to the nature of the network or malicious acts or any damage to the hardware or software of IMPARFAITE.
9.3 IMPARFAITE cannot under any circumstances be held responsible for an interruption of all or part of the Site, whatever the cause, duration or frequency of such interruption.
9.4 The Site has the technology necessary to date for its access and use, the presence of any viruses or other harmful elements, introduced by any means or by any third party, which may produce alterations in the User's computer systems. cannot be excluded.
IMPARFAITE does not offer any explicit or implicit guarantee as to the functioning of the Site, in particular any technical problem that may arise.
IMPARFAITE reserves the right to modify, at its discretion and unilaterally, at any time and without prior notice, the configuration of the Site, the services or content offered, such as the right to eliminate, limit, suspend or prohibit them. access, temporarily or permanently.
9.5 The responsibility of IMPARFAITE under the obligations of these GTC cannot be engaged in the event that the non-performance of its obligations is attributable to the act of a third party even if it is foreseeable, to the fault of the Customer, or to the occurrence of a force majeure event as defined by French courts and article 1218 of the Civil Code, or any other event which was not reasonably under the exclusive control of IMPARFAITE.
It is agreed that in the event that IMPARFAITE's liability is called into question, regardless of the basis and / or the nature of the action, only direct damage is liable to give rise to compensation. Thus, any indirect, consequential and / or incidental damage, such as for example a commercial disturbance, loss of customers, etc., will not give rise to the right to compensation for the benefit of the User.
9.6 The Customer undertakes to use the Products in strict accordance with the instructions for use provided. Therefore, IMPARFAITE cannot be held responsible in the event of improper use of the Products by the Customer or a third party.
Article 10: Use of the Site / Obligations of Users
10.1 The User undertakes to respect the laws in force in the context of the use of the Site.
The User undertakes in particular not to make any discriminatory, racist, xenophobic, anti-Semitic comments, nor insults, insults or other violent or pornographic comments, nor to publish content contrary to public order or good customs, whether in particular on his Personal Account or on Orders placed online by Customers.
The User is also prohibited from using the Site for promotional purposes.
10.2 The User undertakes not to attempt to undermine the functioning of the Site or to IMPARFAITE.
IMPARFAITE cannot be held responsible for any incompatibility, dysfunction or other technical problems between the use of the Site's services and the User's computer equipment.
The User is also solely responsible for protecting his IT equipment against any risk of contamination by viruses, attempted intrusion, etc.
10.3 In general, the User undertakes to behave in a fair manner vis-à-vis IMPERFECT.
10.4 By accepting these T & Cs, the User guarantees that he has all the necessary authorizations to place an order on the Site. Otherwise, IMPARFAITE cannot be held liable in this respect.
10.5 When creating their Personal Online Account on the Site, the User undertakes to provide true, exact, up-to-date and complete information on their identity. The User undertakes to immediately update the data he communicated when creating his Personal Account in the event of a change. Users are reminded that article 226-4-1 of the Penal Code punishes with one year's imprisonment and a fine of € 15,000 for usurping the identity of a third party or making use of one or more data of any kind making it possible to identify him in order to disturb his peace or that of others, or to undermine his honor or his consideration. The User who notices one or more facts constituting the offense of identity theft on the Site must immediately inform IMPARFAITE at the following address: firstname.lastname@example.org.
The User is solely responsible for the use made of his Personal Account as well as for the protection of his usernames and passwords. Any identity theft, loss, misappropriation or unauthorized use of the identifiers and / or the Personal Account of a User and their consequences, are the sole responsibility of this User. In all the cases mentioned above, the User is required to notify IMPARFAITE, without delay, by electronic message, specifying his name, first names, postal code, city, date of birth, telephone, the email address used to his Personal Account and if possible his old password, at the following address: email@example.com, to allow IMPARFAITE to take measures to remedy the situation, and in particular to cancel and / or the immediate update (s) of the identifier concerned and / or the password concerned. The abusive use of this signaling faculty is likely to involve the responsibility of the one who abuses it.
10.6 The use of the Services offered by IMPARFAITE is prohibited for minors and for people who do not have the capacity to contract, or who do not have the authorization of a tutor or a curator.
10.7 In the event of knowledge of a manifestly unlawful act of a User and / or in the event of a violation of the stipulations of these GTC and / or of any legal or regulatory obligations, IMPARFAITE may, immediately, without notice or compensation, delete, suspend or postpone any Order concerned and / or suspend or terminate the User's Personal Account and refuse him access, temporarily or permanently, to all or part of the Site. IMPARFAITE reserves the right to prosecute before the competent legal authorities any use of the Site that does not comply with these GTC.
Article 11: Intellectual property
Without this list being exhaustive, the mark "IMPARFAITE" as well as its derivatives, the logos, the graphic charter, the layout, the information, the presentation and the content of the Site, are the exclusive property of IMPARFAITE.
The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) relating to the Site are also protected by all intellectual property rights or rights of database producers in force, of which IMPARFAITE is the sole owner or holder of the rights. All disassembly, decompilation, decryption, extractions, reuse, copies and more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of IMPARFAITE are strictly prohibited and may be the subject of legal proceedings.
Any reproduction or representation, total or partial, of the Site or its components, such as brands, logos, graphic charter, layout, information, presentation and content of the Site, without this list being exhaustive, is prohibited.
Registration on the Site does not imply any transfer of intellectual property rights for the benefit of the User. IMPARFAITE grants the User a right of access and consultation of the Site only, under the conditions and modalities provided for in these GTC.
Article 12: Miscellaneous provisions
12.1 Partial invalidity
If one or more stipulations of these T & Cs are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
The fact that one of the Parties does not invoke with the other Party a breach of any of the obligations referred to in the GTC cannot be interpreted for the future as a waiver of the obligation. in question.
In the event of a dispute relating to an Order, the Customer must first contact IMPARFAITE, in order to find an amicable solution, by email to the address firstname.lastname@example.org
In the event that no amicable solution can be found, the Client may appeal to the Paris Mediation and Arbitration Center (CMAP), of which IMPARFAITE is a member, in the year following the Client's last approach with Blissim. For more information, the Customer can visit the Site accessible at the address: http://www.cmap.fr .
Referral to the mediator can only take place after the Customer has taken prior written steps with IMPARFAITE.
In addition, in accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals from the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/ .
12.4 Applicable law and attribution of jurisdiction
12.4.1 These GTCS are governed by French law, unless there is an imperative to the contrary.
13.4.2 In the absence of an amicable outcome and whatever the origin of the conflict, disputes relating to the execution or interpretation of these GTCS will be submitted to the competent courts, in accordance with the legal and regulatory provisions in force, and in particular Article R.631-3 of the Consumer Code and Article 46 of the Code of Civil Procedure. For all practical purposes, it is specified that the deadlines for taking legal action are not interrupted during the period during which an amicable solution is sought or mediation is requested.